Return & Refund Policy

Last Updated: August 27, 2026

Thank you for shopping with MakeoverNest. We want you to feel confident when purchasing furniture makeover and home improvement supplies from our store.

This Return & Refund Policy explains how return, refund, replacement, and cancellation requests are handled. Nothing in this policy is intended to limit any consumer rights that cannot be excluded under applicable law.

1. Return Eligibility

You may request a return within 30 days after delivery.

To be eligible for a return, an item must generally:

• Be unused, uninstalled, unaltered, and in the same condition in which it was received
• Be returned with original packaging, accessories, manuals, labels, and included parts, where applicable
• Be free from signs of use, assembly, cutting, painting, staining, drilling, modification, or damage caused after delivery
• Include proof of purchase, such as the order number or order confirmation email
• Receive prior return authorization from MakeoverNest before being sent back

To begin a return request, please email reiomkli71@gmail.com with your order number, the item(s) you wish to return, and the reason for your request.

2. Non-Returnable Items

Unless an item is defective, damaged, incorrect, or otherwise required to be accepted under applicable law, the following may not be eligible for return:

• Customized, personalized, made-to-order, or specially sourced products
• Clearance, final-sale, or explicitly non-returnable items identified on the product page
• Products that have been installed, assembled, used, altered, cut, painted, stained, drilled, or otherwise modified
• Opened or partially used paints, coatings, adhesives, sealants, fillers, chemical products, or similar consumable materials
• Products returned without original components or packaging when those are necessary for safe resale
• Gift cards or digital products, where offered

Please review product descriptions, specifications, and any product-specific return notices before placing an order.

3. Return Authorization and Instructions

Do not send items back without contacting us first. Unauthorized returns may be refused or may experience delays in processing.

If your return request is approved, we will provide return instructions and, where applicable, the correct return address. The address shown on our Contact Us page is a business correspondence address and is not automatically the return destination.

Once return authorization is issued, please ship the item within 7 days unless we provide a different deadline in writing.

We recommend using a trackable shipping service and keeping your shipping receipt until your refund has been completed. MakeoverNest is not responsible for returned packages that are lost or damaged in transit when the customer arranges the return shipment.

4. Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other reasons not caused by MakeoverNest, the customer is generally responsible for return shipping costs.

If we confirm that an item was delivered damaged, defective, incomplete, or different from the item ordered, we will review the matter and may provide a prepaid return label, replacement, replacement parts, partial refund, or full refund, as appropriate.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law or where the return is due to our verified error.

5. Refund Processing

After we receive and inspect an authorized return, we will notify you by email whether the return has been approved or declined.

If approved, refunds are issued to the original payment method. Please allow 5–10 business days after approval for processing. Your bank, card issuer, or payment provider may require additional time to post the refund.

We may issue a partial refund if an item is returned incomplete, damaged, used, or in a condition different from that originally received, where permitted by applicable law.

6. Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible—preferably within 7 days of delivery—at reiomkli71@gmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos of the item, packaging, shipping label, and any visible damage, when relevant

After review, we may offer a replacement, replacement parts, partial refund, full refund, or another appropriate resolution. Reporting an issue promptly helps us investigate it efficiently and does not limit rights available to you under applicable law.

7. Exchanges

We do not offer direct exchanges for change-of-mind purchases. If you would like a different item, you may request an authorized return for the original item, subject to this policy, and place a new order.

For verified damaged, defective, incomplete, or incorrectly shipped items, we may offer a replacement when available. If a replacement is unavailable, we may offer an appropriate refund instead.

8. Order Cancellations

You may request cancellation by emailing us as soon as possible after placing your order. We will make reasonable efforts to cancel orders before processing or shipment begins; however, cancellation cannot be guaranteed once an order has entered fulfillment or has shipped.

If we are unable to ship an order within the stated or legally required timeframe, we will notify you and provide the options required by applicable law, including cancellation and a prompt refund where applicable. If we cancel an unshipped order, any payment collected for that order will be refunded to the original payment method.

9. Delivery Address and Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address at checkout.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another customer-caused delivery issue, we may offer reshipment at the customer’s expense or refund the eligible product amount after deducting applicable shipping, handling, or return costs, where permitted by applicable law.

If tracking shows that a package was delivered but cannot be located, please first contact the carrier or local delivery service. We will reasonably assist with the investigation when possible.

10. Contact Us

For questions about returns, refunds, replacements, or cancellations, please contact us:

MakeoverNest
Website: https://makeovernest.com
Email: reiomkli71@gmail.com
Phone: +1 (936) 260-5549

Business Hours: Monday–Friday, 10:00 AM–6:00 PM (GMT+8)

Business Correspondence Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road, To Kwa Wan
Hong Kong