Return & Refund Policy

Thank you for shopping with TinkerVanta. We want you to feel confident in your purchase. Please read this Return & Refund Policy before placing an order or submitting a return request.

This policy applies to purchases made through https://tinkervanta.com.

1. Return Eligibility

You may request a return within 30 days after your order is delivered, provided that the item meets all of the following conditions:

The item is unused, unassembled, and in the same condition in which it was received.
All original packaging, manuals, components, accessories, labels, and included materials are present.
The item is free from damage, wear, modification, missing parts, or signs of use.
You provide proof of purchase, such as an order number or order-confirmation email.
The return request is approved by TinkerVanta before the item is sent back.

Because many TinkerVanta products include component sets, tools, materials, electronic parts, or consumable items, we cannot accept returns of products that have been opened, assembled, used, altered, or returned with missing or substituted components, except where required by applicable law.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

Customized, personalized, or made-to-order products
Gift cards
Clearance, final-sale, or otherwise clearly marked non-returnable items
Opened, assembled, used, altered, or incomplete science kits and DIY kits
Items with missing components, manuals, packaging, or accessories
Consumable, refill, chemical, adhesive, paint, or similar materials once opened
Products damaged through misuse, improper assembly, failure to follow instructions, or ordinary wear and tear

Nothing in this policy limits any consumer rights that cannot legally be excluded.

3. How to Request a Return

To request a return, email us at:

Email: zircorncirkne@gmail.com
Phone: +1 (936) 260-5549

Please include:

Your order number
The email address used at checkout
The item you wish to return
The reason for the return
Clear photos, if the item is damaged, defective, incorrect, or incomplete

If your request is approved, we will provide return instructions and, where applicable, a Return Authorization (RA) number. Please do not send an item back without prior approval. Unauthorized returns may be refused or returned to the sender.

Approved returns must be shipped within 7 days after return authorization is issued. We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our verified error, such as an incorrect item, a damaged item, or a confirmed product defect.

TinkerVanta is not responsible for items lost, damaged, or delayed while being returned by the customer. The customer remains responsible for the item until it is received and inspected by us.

Original shipping fees, expedited shipping fees, duties, taxes, and similar charges are non-refundable unless required by law or caused by our verified error.

5. Refunds

Once your approved return is received and inspected, we will notify you by email whether the refund has been approved or declined.

If approved, the refund will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to be processed. Your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.

Refund amounts may be reduced where permitted by law if returned products are incomplete, used, damaged, materially different from the condition received, or missing included components or packaging.

6. Damaged, Defective, Incorrect, or Incomplete Items

If your order arrives damaged, defective, incorrect, or missing parts, please contact us within 7 days of delivery.

Please provide your order number, a description of the issue, and clear photos or videos of the product, packaging, and affected components where applicable. Keep all packaging and materials until your claim is reviewed.

After verification, we may offer one of the following, as appropriate:

A replacement item
Replacement components or parts
A partial refund
A full refund
Another reasonable resolution

Availability of replacement products or components is not guaranteed. If a replacement is unavailable, we may provide a refund or another appropriate remedy.

7. Exchanges

We generally do not offer direct exchanges for change-of-mind purchases. If you received a damaged, defective, incorrect, or incomplete item, please contact us so we can review the situation.

Where a replacement is available and appropriate, we may arrange a replacement. Otherwise, an eligible refund may be issued under this policy.

8. Order Cancellations

You may request cancellation within 12 hours of placing an order by contacting us at zircorncirkne@gmail.com.

Cancellation requests are not guaranteed once order processing, fulfillment, or shipment has begun. If an order has already been shipped, it may be handled under this Return & Refund Policy after delivery, subject to eligibility requirements.

9. Refused Deliveries and Address Issues

Please ensure that your shipping address is complete and accurate before submitting your order.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another issue not caused by TinkerVanta, we may offer either:

Reshipment, with additional shipping charges payable by the customer; or
A refund of the product price less original shipping fees, return shipping fees, and other reasonable costs where permitted by law.

10. International Orders

For international orders, duties, taxes, customs fees, import charges, and similar government-imposed charges are non-refundable unless required by applicable law.

Customers are responsible for return shipping costs and any applicable import, customs, or handling charges for international returns, unless the return is due to our verified error.

11. Contact Us

For questions about returns, refunds, cancellations, or damaged items, please contact us:

TinkerVanta
Website: https://tinkervanta.com
Email: zircorncirkne@gmail.com
Phone: +1 (936) 260-5549

Business Address:
Unit 809, 8/F Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

We aim to respond within 1–2 business days, Monday through Friday. Response times may be longer during weekends, public holidays, or high-volume periods.